Here's how to get the most out of your new mattress.
Still not working out? Every Avocado mattress purchased directly from us come with a 1-year sleep trial. Here’s how the sleep trial works or Avocado Green Mattresses, Latex Mattresses, and Vegan Mattresses:
- Try the mattress for up to 1 year. Your trial starts at your delivery date. In the event of a warranty replacement, the sleep trial for that product does not restart and is not extended.
- Read our Sleep Trial Success Tips article, which provides valuable insights and solutions to common issues. Please keep in mind that it takes time to adjust to any new mattress. Your Avocado mattress is unlike any mattress you’ve experienced before. Some people love it after the first night. For others, it takes a little longer. Depending on the type and condition of mattress you’re transitioning from, your body might need time to adjust to its gentle firmness. Experiencing proper posture and back support may actually cause a few aches and pains along the way. This might take a month or more. But you’ll appreciate it in the end. That’s why we require that customers give their new mattress at least 30 days before returning it. Should you wish to proceed with a return after 30 days, we will work with you to arrange everything. There are no charges for restocking or return pickups.
- Still not Satisfied? Contact us. We'll give you a call to gather some feedback and make it right!
- In the event that you wish to proceed with the return, we will request photo(s) to confirm that your mattress is in appropriate condition for donation and eligible for a return (products must be free of rips, tears, stains, odors, etc).
- Once we have received photos, our support team will transfer you to our sustainability team who will be in touch within 48 business hours for the donation process.
- We will work with you to locate a donation center and organize a transfer. Organizing a donation and transfer can take up to 10 business days. We welcome leads that you might have for donation in your area (local charities/non-profits) and drop-offs! If we cannot secure a place for donation, we will make every effort to recycle the mattress (in rare cases, recycling facilities are not available). You do not have to box or ship the mattress back to us.
- Refunds are paid after the mattress is received in good condition by Avocado Mattress’s pick-up vendors — or a charitable donation is verified. Verification with a receipt and photo of the donation is required since in most cases a 3rd party organization will pick-up the mattress. This is to eliminate the gray market of returned mattresses.
- Exclusions: (1) Our serviceable area for complimentary mattress pickups, returns, exchanges and refunds is the United States only, which includes Alaska and Hawaii. All U.S. territories and international locations are excluded from the Sleep Trial. Mattresses taken outside of our serviceable area must be returned to our service area at the owners risk and expense in order to be eligible.(2) If you finance your mattress via Affirm, you’ll receive a full refund less any applicable financing fees paid to date directly via Affirm. (3) Products must be in a condition suitable for donation to be eligible for return (i.e., no stains, tears, excessive odors, or soiling) with the law tag attached to the mattress and in its original, unaltered state. We request photo(s) to confirm that your mattress is in appropriate condition to be donated. Protect your mattress with our Organic Mattress Pad Protector. (4) Our sleep trial is limited to one of each applicable product type per household. Exceptions: Green Pillows, Latex Pillows and Twin XL size mattress (used to make a Split King for use on an adjustable base), for which two may be returned from a single order, since they are often bought in pairs.) If you return or exchange a product, it ends your sleep trial for that product type (mattress, topper, base, sheets, protectors, pads) and no other sleep trials are eligible for your household in the future for that product type. We define this household-wide policy by your customer name, or shipping address, or billing method/account or billing address. (5) This 1-year trial period is effective for purchases made on or after June 28, 2019. Purchases made prior to that date remain within a 100-night trial period. (6) the sleep trial for the Luxury Avocado Crib Mattress is limited to 100 days. (7) In-Home Delivery & Setup services are nonrefundable. (8) Naturally, items that were not paid for — such as the two free pillows included in some of our sales — are not eligible for a sleep trial or returns.