Here’s how the trial program works for Avocado Green Pillows:
- Try your Avocado Green Pillow for up to 100 nights. Your trial starts at your delivery date. In the event of a warranty replacement, the sleep trial for that product does not restart and is not extended.
- Not Satisfied? Contact us. We'll give you a call to gather some feedback and to give us a chance to make it right! Please note: Just like our mattresses, it may take time to adjust to your new pillow. But in the unlikely event you do wish to proceed with a return, we make it simple.
- We will generate a FedEx label for you to return your pillows directly to us. Do not send your pillows back to us without a return authorization. Returns sent without prior authorization will not receive a refund. There are no charges for restocking fees or return shipping. Refunds are processed upon receipt. Avocado is not responsible for any costs incurred from repackaging and cannot reimburse customers for a replacement box or packaging services.
- Exclusions: (1) Our serviceable area for complimentary returns is the 50 states of the United States only, including Alaska and Hawaii. If your pillows or bedding are located outside the USA, you are responsible for any costs associated with return of the product. (2) If you finance your purchase via Affirm, you’ll receive a full refund less any applicable financing fees paid to date directly via Affirm. (3) Products must be in a condition suitable for donation to be eligible for return (i.e., no stains, tears, excessive odors or soiling) with the law tag attached to the product and in its original, unaltered state. We request photo(s) to confirm that your pillows and bedding are in appropriate condition to be donated. Protect your purchase by following the care instructions. (4) Our bedding sleep trial is limited to one of each applicable product type per household. Exceptions: Green Pillows, Latex Pillows and Twin XL size mattress (used to make a Split King for use on an adjustable base), for which two may be returned from a single order, since they are often bought in pairs.) If you exchange a product, it ends your sleep trial for that product type (mattress, topper, base, sheets, protectors, pads) and no other sleep trials are eligible for your household in the future for that product type. We define this household-wide policy by your customer name, or shipping address, or billing method/account or billing address. (5) In-Home Delivery & Setup services are nonrefundable.