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What is the return policy on your crib mattress? Does your crib mattress also have a sleep trial?

Our crib mattresses carry a 100-night sleep trial.

 

For Avocado Luxury Organic Crib Mattress, here’s how the trial program works:

  1. Try your Crib Mattress for up to 100 nights. Your trial starts at your delivery date.
  2. Not Satisfied? Contact us. We will give you a call to gather some feedback and give us a chance to make it right! Please note: it may take time for your child to adjust to his or her new mattress. But in the unlikely event that you wish to proceed with a return, we make it simple. 
  3. Do not send your crib mattress back to us without a return authorization. Returns sent without prior authorization will not receive a refund. There are no charges for restocking fees or return shipping. Refunds are processed upon receipt. 
  4. Exclusions: (1) If you finance your crib mattress via Affirm, you’ll receive a full refund from us, but we can not refund financing fees paid to date directly to Affirm. (2) The risk-free sleep trial for crib mattresses is limited to two mattresses per household. Why the limit? Many companies charge for return shipping or restocking fees. They hide these fees within their terms and conditions to limit returns by making the cost and hassle too high for the customer to proceed. We do not. On the contrary, we cover everything and make returns easy. Purchases at Avocado are truly risk-free. (3) Products must be in a condition suitable for donation to be eligible for return (i.e., no stains, tears, excessive odors or soiling). We request photo(s) to confirm that your mattress is in appropriate condition to be donated. Protect your crib mattress with our Organic Crib Mattress Pad Protectors.

 

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