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What is the return policy on your Alpaca Pillow Topper?

Our Alpaca pillow toppers have a 100-night sleep trial, same as our bedding and pillows.

 

For our Plush Alpaca Pillow Topper, here’s how the trial program works:

  1. Try your Pillow Topper for up to 100-nights. Your trial starts at your delivery date.
  2. Not Satisfied? Contact us. We will give you a call to gather some feedback and give us a chance to make it right! Please note: Just like our mattresses, it may take time to adjust to your new pillow topper. But in the unlikely event that you wish to proceed with a return, we make it simple. 
  3. Do not send your pillow topper back to us without a return authorization. Returns sent without prior authorization will not receive a refund. There are no charges for restocking fees or return shipping. Refunds are processed upon receipt. *For returns, it is very helpful if you have the original box that your pillow topper was delivered in. Most customers have not had trouble fitting it back in the box.
  4. Exclusions: (1) If you finance your pillow topper via Affirm, you’ll receive a full refund from us, but we can not refund financing fees paid to date directly to Affirm. (2) The risk-free sleep trial for pillow toppers is limited to two pillow toppers per household. Why the limit? Many companies charge for return shipping or restocking fees. They hide these fees within their terms and conditions to limit returns by making the cost and hassle too high for the customer to proceed. We do not. On the contrary, we cover everything and make returns easy. Purchases at Avocado are truly risk-free. (3) Products must be in a condition suitable for donation to be eligible for return (i.e., no stains, tears, excessive odors or soiling). We request photo(s) to confirm that your pillow topper is in appropriate condition to be donated. Protect your mattress and pillow topper with our Organic Mattress Pad Protector.

 

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