Life happens. Sometimes, despite best intentions, plans fall through. We get that. That's why we give customers a break, and do not charge anything, if they have to reschedule their first mattress return pick-up appointment.
Subsequent rescheduling will result in a $100 deduction from the total refund cost.
Here's what we consider a rescheduling:
- No one being home/present for the movers that results in more than a 10 minute wait period.
- Lack of communication with movers that results in them moving on to other jobs.
- Requesting a reschedule within 72 hours of the originally arranged pick-up time.
We have implemented this policy in order to remain respectful to everyone's time and energy when it comes to coordinating donation transfers.