Trials + Returns
Everything you need to know about our Norton Shopping Guarantee, sleep trial, 25-year warranty, and risk-free return policy.
1-Year and 100-Night Sleep Trials
- How Does Your 1-year Sleep Trial Work?
- Can I Exchange My Avocado Mattress or Topper?
- What Is the Return Policy On Your Alpaca Mattress Topper?
- What is the Return Policy On Your Crib Mattresses? Do Your Crib Mattresses Also Have a Sleep Trial?
- What Is the Return Policy on Your Pillows? Do Pillows Also Have a Sleep Trial?
25-Year Limited Warranty
Returns
- What Happens If I Miss My Donation Pick-up Appointment?
- Do You Donate or Provide Extended Discounts to Individuals in Need?
- What Do You Do With a Returned Mattress?
- When Do I Receive My Refund For Returned Items?
- How Do I Return Pillows?
- What Is the Return Policy and Warranty on Your Pillows and Bedding?